Sisällysluettelo:
“…Part 1: Introduction: something made the object of study -- The move away from matter in art and design -- The core of design is in the making -- Representations in
service design -- Service as material -- Cultural bodies empowered to perform services: a critical perspective -- Part 2: The constituents of which something is composed -- Introduction to a library of materials -- Social structures -- Touch-points as a material -- Thinking: an underexplored
service design material -- Culture as a material -- Time, timing, time-ing -- Organisations as material -- Conversations as a
service design material -- Ritual: meaningful material for
service design -- Certainty and its artefacts -- Collaborations -- Behaviour as
service design material -- Experience as a material -- Data matter: as data become matter, design matters -- Clay- a tangible catalyst -- Human bodies -- Sound -- The service offering as a material -- Policy, governance -- Part 3: Qualities by which something may be categorised -- Making sense of a material mix -- Categorisation of materials as a way of understanding their characteristics -- Addressing the material mix: service as hypermaterial -- Layered materials and layered materiality -- A move towards a framework for materials -- Part 4: a performer's repertoire ( the service designer's material) -- Aesthetics in
service design -- Service phantasms -- Service and design as bricolage and rhizomes -- Returning to the foundational question…”
Tallennettuna: