Sisällysluettelo:
“…PART I Introduction to industrial
service design: what is industrial
service design? -- 1 Introduction to industrial
service design / Satu Miettinen. -- PART II Industrial
service design in practice: sharing industrial
service design case studies. -- 2 Customer experience and service employee experience: two sides of the same coin / Kirsikka Vaajakallio, Tuuli Mattelmäki, Virpi Roto and Yichen Lu. -- 3 Applications of
service design in the software industry:
service design practices of understanding, mapping and collaborating through Autodesk / Pelin Arslan. -- 4 Materialising contexts through design for service narratives / Katarina Wetter Edman. -- 5
Service design at scale / Bernadette Geuy. -- 6. …”
Tallennettuna: